Case Study: Viva Aeróbús achieves over 40% increase in payment acceptance with FIS (Worldpay)

Viva Aerobus increases payment acceptance over 40% by partnering with Worldpay

Viva Aerobús, Mexico’s low-cost carrier, needed a payments partner to support rapid international expansion by increasing sales volume and improving acceptance of cross‑border transactions. They chose FIS, using Worldpay’s global acquiring, cross‑border payments and airline‑focused payments expertise to address market nuances and reduce declines.

FIS implemented Worldpay’s cross‑border acquiring and transaction‑acceptance optimization, which boosted Viva Aerobús’s payment acceptance by over 40% and delivered a full return on investment within the first month of integration. The solution helped Viva capture more international customers and support growth—over 2.1 million passengers in Q1 2018 (a 30% increase year over year)—by improving acceptance rates and reducing friction in international payment flows.

Viva Aerobús

Francisco Meléndez

Revenue Assurance, Fraud Prevention and Payments Manager