Case Study: Credit Agricole Egypt achieves automated reconciliation and faster dispute resolution with FIS IntelliMatch

Supporting Innovation and Growth with Automated Reconciliations

Credit Agricole Egypt, serving more than 400,000 customers and processing over 53 million ATM, card and mobile‑wallet transactions per month, found its manual reconciliation and exception‑management processes overwhelmed by rapid growth. The bank engaged FIS and deployed FIS IntelliMatch to provide a fully automated reconciliation solution to support continued expansion and improve operational efficiency.

FIS implemented IntelliMatch to automate transaction validation and exception handling, enabling Credit Agricole Egypt to validate millions of transactions, eliminate slow spreadsheet-based reconciliations, and reduce errors and operational losses. The result was markedly faster dispute resolution, higher staff productivity, improved customer service, and a scalable, future‑proof reconciliation platform that can rapidly onboard new processes.

Credit Agricole Egypt

Sayonara El Asmar

Head of Bank Operations and Deputy COO