Case Study: PointBank enhances debit and credit services with FIS and NYCE

PointBank boosts interchange revenue and cuts fraud losses with FIS

PointBank, the oldest bank in North Texas, faced a highly competitive market and sought to strengthen its customer-first position by enhancing its debit and credit card services. To address this challenge, the bank partnered with vendor FIS and its NYCE Network to implement new solutions.

FIS enabled PointBank to add value-added debit features like fraud alerts and card controls, while also bringing its credit card service in-house. This solution provided several measurable results for the bank, including a significant reduction in monthly fraud losses and an increase in interchange revenue. By partnering with FIS, PointBank combined new technology with its customer service to improve efficiencies and strengthen its competitive advantage.

PointBank