Case Study: Neopost (UK mailroom solutions provider) achieves 15‑day DSO reduction and 75% cut in overdue collections with FIS GETPAID

Moving Mountains Neopost Delivers A 15-Day Reduction In Days Sales Outstanding (DSO)

Neopost Ltd., a UK mailroom solutions supplier managing roughly 50,000 customer accounts with a six‑person credit team, faced labour‑intensive, manual credit and collections processes and limited functionality from its new SAP ERP. To improve scalability, visibility and cash flow they selected FIS’ GETPAID solution.

FIS implemented GETPAID with seamless two‑way SAP integration, real‑time customer ledgers, automated dunning and performance dashboards so collectors could spend time on collections instead of reporting. The FIS deployment delivered a 15‑day average reduction in DSO, a 75% cut in >90‑day outstanding balances (from ~£1.9m to £480k), and significant gains in efficiency, visibility and control.

Neopost

Jackie Griffiths

Credit Manager