Case Study: Atom Bank achieves digital-first, Millennial-focused growth with FIS' real-time banking infrastructure

Empowering the U.K.’s First Digital-only Bank and its 14 million First-adopter Millennials

Atom Bank set out to reach Millennials largely underserved by traditional banks by launching the U.K.’s first digital-only, app-centered bank. To do this it partnered with FIS for cost‑effective, outsourced technology operations including real‑time banking infrastructure and interfaces to third‑party systems to support a fully digital, self‑service experience.

FIS implemented real-time processing, paper-free account opening, face and voice biometric security, and machine‑learning customer service, enabling Atom to deliver integrated, personalized services and rapidly launch new offerings. As a result, Atom Bank serves 14 million first‑adopter Millennial customers today and is on track to reach 17 million by 2019, increasing customer loyalty and agility in product deployment.

Atom Bank

Mark Mullen

Chief Executive Officer