Case Study: Global Financial Institution achieves paperless online launch of investment notes with FIS Online Account Creation (OAC)

A partner approach for online investment success

Global Financial Institution, a large bank serving sophisticated corporate clients, needed an online channel to offer investment notes and eliminate paper-based processes. To meet this request the bank partnered with FIS and leveraged the FIS Online Account Creation (OAC) product, adapting it to open demand investment notes rather than traditional bank accounts.

FIS led a customized implementation—bringing in subject matter experts, consolidating program leadership, and tailoring OAC with custom terminology, email content, URLs, a payroll deduction option, and support for immediate validation and ACH funding. The program launched in January 2017 after a two‑and‑a‑half year effort, with stakeholder sign‑off, testing completed per the Test and Acceptance Strategy, on‑schedule release delivery and defects addressed prior to release, resulting in a streamlined, paperless investor experience.