Case Study: a wireless internet service provider achieves unified management of innovative devices with FirstWave

Wireless ISP Able to Manage Innovative Devices

The customer, a wireless internet service provider, was challenged with managing a large and rapidly growing network that consisted of a combination of innovative new equipment and older offerings. They required a way to monitor all equipment from a single pane of glass, perform configuration backups, and provide their own customers with visibility into network performance using their existing monitoring software which did not support the new devices.

FirstWave provided a full suite of tools including solution architecture, deployment, and onsite training. Their solution, which utilized a unique device modelling system for cutting-edge devices, integrated with the customer's help desk to allow end-customers to view their equipment and performance. The implementation enabled the engineering team to shift from a reactive to a proactive response to issues and achieved a 65% reduction in the time required to complete root cause analysis.