Case Study: Swissport unifies its global digital workplace with Firstup

Swissport unifies a global digital workplace A platform to engage Swissport colleagues around the world

Swissport, the world’s largest aviation services business, faced the challenge of connecting more than 45,000 employees across 300 airports in 45 countries. Its communications were fragmented across six systems, and 75% of its frontline workforce did not use email on the job, making it difficult for CIO Dave Lynch to deliver a reliable, secure, and seamless digital workplace. Firstup provided the platform behind Swissport’s custom-branded One Swissport communication system.

With Firstup, Swissport unified employee communications into a single, easy-to-use app that hides underlying complexity for workers and integrates with popular software through modern API-based interfaces. The result was better engagement and retention across the global workforce, faster implementation, and lower integration costs, helping Dave Lynch move quicker and spend less on integration areas.

Swissport

Dave Lynch

Chief Information Officer