Case Study: Reliant Rehabilitation achieves 85% employee adoption and dramatic therapist engagement with Firstup (ReliantLINK)

Reliant Rehab reimagines how their therapists connect

Reliant Rehabilitation, headquartered in Plano, Texas, provides physical, occupational and speech therapy to patients in nursing facilities across 40 states, with more than 9,000 licensed therapists—many working in rural or isolated settings. The company needed a way to efficiently communicate, engage and recognize a dispersed workforce, particularly during the strains of COVID, while creating authentic connection and community.

Built with Firstup, ReliantLINK is an easy-to-use employee engagement platform that encouraged real social sharing, themed campaigns and incentives (like pizza parties and vaccination programs). Adoption climbed to 85% among full-time employees, teams reached 100% during Rehabilitation Week, and engagement surged from a few posts a day to more than 100 posts daily—strengthening morale, connection and ongoing adoption toward a 100% goal.

Reliant Rehabilitation

Michelle Metzger

Senior Director of Communications