Case Study: Evergy scales and unifies workforce communications during merger with Firstup

Powering workforce comms with current Distributing information to every employee is critical during a time of change

Evergy, a regulated utility serving roughly 1.5 million customers across Kansas and Missouri with about 6,000 employees—55% of whom work in the field—needed a better way to reach mobile frontline workers. Reliance on e-newsletters proved ineffective, and an upcoming merger with Kansas City Power & Light would double the workforce, creating an urgent need for scalable, targeted communication that could connect desk and field staff.

Evergy implemented Firstup’s Current platform to deliver mobile-friendly, segmented content and enable two-way dialogue. The solution centralized communications, improved reach and engagement with hard-to-reach employees, and provided real-time updates and clarity during the merger—helping align the combined workforce and support a smoother integration.

Evergy

Jana Dawson

Director of Corporate Communications