Case Study: Providence achieves improved patient care and 8X caregiver engagement with Firstup

How Providence streamlined employee communications to improve patient care and safety

Providence, a large healthcare system serving 120,000 caregivers across 1,000+ locations in seven states, struggled with fragmented communications across Outlook, SharePoint, Teams and regional tools. That made it hard to ensure consistent, timely messaging and to measure impact—limitations that became urgent when COVID‑19 demanded rapid, organization‑wide mobilization.

Providence deployed Firstup as a single publishing layer integrated with their Microsoft stack to centralize content, target audiences, syndicate to multiple endpoints and unify analytics. The platform accelerated COVID‑19 communications, reduced tool complexity, and delivered measurable results: 8× caregiver engagement, a 25% rise in manager engagement, a 4× increase in employee users in one week, and 435,000 SharePoint hits in six weeks—improving safety, responsiveness and operational visibility.

Providence

Orest Holubec

Chief Communications Officer