Case Study: Grainger achieves higher workforce engagement with Firstup

How Grainger engages its global team Reaching the frontline with intelligent communication

Grainger, a leading industrial supply manufacturer with 26,000 employees worldwide, needed a better way to connect its globally dispersed, multilingual, and largely deskless workforce. As digital workplace communication evolved, Grainger realized its traditional employee communication setup was no longer enough and turned to Firstup for a more intelligent communications platform.

Firstup implemented an omni-channel employee communication solution with a mobile app and automatic translation into employees’ preferred languages, helping Grainger reach frontline workers more effectively. The impact was significant: engagement on the mobile app was 10 to 15 times higher than email in some cases, and Grainger said Firstup users were more engaged overall.

Grainger

Brodie Bertrand

Vice President of Communications and Public Affairs