Case Study: Boston Children’s Hospital achieves faster internal communications and stronger employee engagement with Firstup

How an intelligent communication platform gave thousands of employees the tools to become storytellers

Boston Children’s Hospital, a leading pediatric care and research institution with 16,000 employees, needed a better way to move beyond one-way internal communications and capture employee stories that strengthen engagement and belonging. Using Firstup’s Scope 360 intelligent communication platform, the hospital sought to make it easier to share meaningful stories and reach its entire workforce more effectively.

Firstup implemented Scope 360 to streamline newsletter publishing, enable employee-generated content, and provide analytics on what employees engage with most. The result was a major time savings: Boston Children’s Hospital reduced newsletter communication time from about four hours to just 10 minutes per send, while also gaining valuable engagement insights to guide future communications.

Boston Children’s Hospital

Stephen Coldwell

Director of Internal and Executive Communications