Case Study: Lehigh Valley Health Network achieves more mindful, data-driven employee engagement with Firstup

Data helps LVHN put healthcare workers first Understanding what their 20,000 employees want is critical for engagement and retention

Lehigh Valley Health Network (LVHN) needed a better way to keep more than 20,000 healthcare workers across 13 hospitals and multiple outpatient facilities informed, connected, and engaged. With Firstup, LVHN sought a more intelligent communication approach that could put colleagues first and deliver the right information to employees in the ways they prefer.

Using LVHN Insider, a custom-branded intelligent communication platform by Firstup, LVHN personalized content based on employee data to improve relevance and timing. The organization says Firstup gives them data-backed insight into which content and communication methods perform best, helping them refine strategy and create a more mindful employee communications program.

Lehigh Valley Health Network

Kirstin Reed

Internal Communications and Engagement Manager