Case Study: Cooper University Health Care drives employee engagement and patient safety with Firstup

A campaign to stop medical errors, which cost the US $17.1B annually

Cooper University Health Care, a leading academic health system in South Jersey, faced the challenge of increasing employee engagement around its patient safety initiative, the Good Catch program. Dr. Michael Kirchhoff, the organization’s Chief Innovation Officer and Patient Safety Officer, needed a better way to encourage staff to report potential medical errors and reinforce a culture of safety. Cooper used Firstup’s Pulse Plus platform to help drive that effort.

Firstup enabled Cooper University Health Care to celebrate Good Catches across the organization, making reporting more visible and meaningful to team members. By highlighting these safety wins, Firstup helped strengthen the culture around finding and fixing errors, making jobs safer and easier while also boosting engagement. The story notes that increased engagement can help reduce turnover, and Firstup was used as a key tool to energize staff around their work.

Cooper University Health Care

Michael Kirchhoff

Chief Innovation Officer and Patient Safety Officer