Case Study: Hyperlite Mountain Gear boosts customer reviews and social proof with First Pier and Okendo

Hyperlite Mountain Gear boosts conversion rate with First Pier

Hyperlite Mountain Gear, an outdoor gear brand, needed to differentiate itself as a new and professional entity in a crowded market. Their challenge was to effectively leverage customer reviews to build social proof and gain valuable insights. They partnered with vendor First Pier, which utilized the Shopify Loyalty Programs service to address this.

First Pier migrated Hyperlite's review system to the Okendo platform, integrating review requests with email and social channels. This allowed for the collection of customized data on product fit and customer experience. The solution also connected reviews to customer experience software for proactive management. As a result, Hyperlite saw an increased conversion rate, built massive social proof, and gained specific R&D insights, all while automating the process.

Hyperlite Mountain Gear