Case Study: a teledentistry company achieves a 34% lift in contact rate with First Orion's INFORM Branded Calling

Teledentistry Company boosts contact rate 34% with First Orion

The customer, a teledentistry company, was struggling with a high volume of unanswered outbound calls to patients, which was negatively impacting revenue and the continuity of patient care. To address this challenge, they partnered with vendor First Orion and implemented its INFORM Branded Calling service.

By using First Orion's INFORM solution to display its brand name and call reason on patient phones, the teledentistry company significantly improved call visibility. This resulted in a 34% increase in answer rate and a 23% lift in contact rate, leading to greater patient engagement, improved operational efficiency, and substantial revenue growth for the business.