Case Study: a major health system increases answer rates by 34% with First Orion INFORM Branded Calling

Major Health System increases answer rates 34% with First Orion

A major health system struggled with patients not answering critical calls regarding appointments, provider orders, and clinical triage. Their main number did not display consistently, creating a barrier to patient care. To address this, they partnered with First Orion and implemented its INFORM Branded Calling solution.

By using First Orion's INFORM Branded Calling, the health system's calls began displaying their trusted name on recipient phones. This resulted in a 34% increase in their patient answer rate, allowing for more timely service and improved patient outreach. The solution helped the health system turn routine calls into meaningful connections and deliver higher quality care.