Case Study: Galileo boosts patient engagement and conversions with First Orion INFORM Branded Calling

Galileo boosts engagement 34% and conversions 45% with First Orion

Galileo, a remote healthcare platform, faced the challenge of patients not answering its outbound calls for requested appointments because they did not recognize the calling number. To address this issue, they implemented First Orion's INFORM branded calling solution.

By using First Orion's INFORM, Galileo was able to brand its outbound calls, making them easily recognizable to patients. This solution resulted in a 34% increase in customer engagement and a 45% boost in its overall conversion rate, leading to more successful call resolutions.

Galileo