Case Study: a dermatology clinic improves answer rates and patient engagement with First Orion INFORM Branded Calling

Dermatology Clinic boosts answer rates 7% with First Orion

A dermatology clinic was struggling with patients not answering important outbound calls regarding test results and appointment reminders. This led to frustrated staff and delayed communications. To address this challenge, they implemented First Orion's INFORM Branded Calling solution.

First Orion's solution displayed the clinic's name and reason for the call on the recipient's mobile screen, making calls instantly recognizable. This resulted in a 7% increase in answer rates and a 28% decrease in decline rates, significantly improving patient engagement and operational efficiency for the dermatology clinic.