Case Study: a high-risk property insurance sector insurer boosts engagement 69% with First Orion INFORM Branded Calling

A high-risk property insurance sector insurer boosts engagement 69% with First Orion

The customer, a high-risk property insurance sector insurer, faced a significant challenge as their outbound calls from adjusters were not being answered. Policyholders, wary of scams, routinely declined these calls that appeared as unknown numbers, which stalled urgent claims and increased operational costs. To address this, they worked with First Orion to deploy its INFORM Branded Calling service.

By implementing First Orion's solution, the insurer replaced anonymous caller ID with their verified brand name and call reason on recipients' devices. This transformed outbound calls from suspected spam into trusted communications. As a result, First Orion helped the insurer achieve a 69% boost in their engagement rate, directly improving claims processing and reducing costs.