Case Study: Family Optometric Care achieves 4–5 day claim payments and streamlined billing with First Insight Corporation (MaximEyes Cloud)

MaximEyes Cloud and Personalized Services Deliver Meaningful Results

Family Optometric Care, a two-doctor optometry practice in Bloomfield, CT, had an aging EHR and growing industry demands that their system couldn’t meet. In 2013 they switched to MaximEyes Cloud from First Insight Corporation, choosing the vendor for its secure cloud hosting, certified EHR with e-prescribing and meaningful-use support, HIPAA-compliant personalized billing services, and hands-on training and integrations.

First Insight Corporation implemented MaximEyes and its Fast Pay Billing Service along with onsite and online training; as a result Family Optometric Care reduced insurer payment times from as long as 20 days to about 4–5 days, posts payments directly into MaximEyes, and resolves rejections within 24–48 hours. The practice reports cleaner claims, far less time on the phone with payers, redeployed staff to other tasks, and improved cash flow and confidence in First Insight’s HIPAA-compliant support.

Family Optometric Care

Lisa Wosko

Practice Manager