Case Study: Lyft achieves faster driver safety screening with First Advantage continuous criminal records monitoring

Rideshare Companies Partner with First Advantage to Elevate Rider Safety

The rideshare company Lyft partnered with vendor First Advantage to overcome a significant challenge in rider safety. Their pre-hire background checks were insufficient for monitoring their vast number of drivers in real-time, and they needed a more robust safety platform to quickly identify and address new criminal infractions among their driving workforce.

First Advantage implemented its continuous criminal records monitoring solution, which provides near-real-time reporting of driver criminal activity. This allowed Lyft to swiftly suspend or remove drivers with reportable offenses. The results were substantial: the program screened over 1.8 million drivers, identified that 8% had reportable criminal records, and led to the removal of over 3,000 ineligible drivers, significantly enhancing rider safety.

Lyft