Case Study: LBA University simplifies recertification and reduces administration with Firmwater LMS

LBA University reduces support requests by 1/3 with Firmwater

LBA University, a provider of safety and compliance training, was challenged by its previous LearnDash, WordPress, and WooCommerce setup which required unsustainable manual administration for recurring certifications and learner management. Seeking an LMS built for commercial training, they partnered with Firmwater to automate processes and improve customer self-service.

By implementing the Firmwater LMS with its Shopify integration, LBA University gave its business customers greater independent control over enrollments, seat management, and training records. This solution from Firmwater resulted in a faster, more reliable platform, significantly reduced administrative workload, and fewer routine customer support requests, providing a stronger foundation for LBA's growth.

LBA University