Case Study: Lumacare improves home health care scheduling and operations with Firestitch

Lumacare cuts client onboarding from 1 hour to 6 minutes with Firestitch

Lumacare, a healthcare organization, faced scalability issues with its outdated system for managing in-home care from Personal Support Workers. They partnered with Firestitch to develop a more efficient scheduling and tracking solution to support their growth.

Firestitch implemented a two-part solution consisting of a customizable management dashboard for supervisors and a user-friendly mobile iOS app for workers. This resulted in dramatic time savings: transcribing reports was reduced from 8 minutes to zero, rescheduling a client from 4 hours to 1 hour, and onboarding a new client from 1 hour to just 6 minutes. The solution provided Lumacare with real-time data intelligence, improved worker oversight, and significantly enhanced overall efficiency.

Lumacare