Case Study: CircleCI achieves faster, more consistent incident management with FireHydrant

How CircleCI got 200 engineers in lock step when it comes to incident management

CircleCI, a CI/CD platform, faced challenges in incident management as their engineering team grew. Their manual processes, involving disparate tools and spreadsheets, were inefficient and difficult to standardize across 200 engineers. This made it hard to resolve incidents quickly and onboard new team members. To address this, they partnered with FireHydrant to improve their practices.

Using FireHydrant's platform, CircleCI created a single source of truth for incidents, replacing tribal knowledge with uniform documentation and runbooks. This provided a common framework that accelerated onboarding through practice drills and gave engineers confidence. The solution enabled them to identify areas for improvement and work towards reducing MTTR. FireHydrant provided the tooling that helped CircleCI build a mature, best-practices incident management program they believe in.

CircleCI

Erol Blakely

Director of Platform Engineering