Case Study: Recharge achieves more consistent incident response and deeper learning with FireHydrant

FireHydrant + Recharge: consistent incident response, deeper learning

Recharge, an ecommerce subscriptions platform, faced a spike in incidents in 2022 that showed its homegrown incident management process wasn’t scaling well enough. To create more consistency in declaring, managing, and reporting incidents, Recharge brought in FireHydrant’s incident management platform.

With FireHydrant, Recharge standardized response with checklists, customizable runbooks, and Slack-based incident workflows for both service and partner incidents. The team also streamlined postmortems and reporting, cutting down the time spent pulling timelines and incident metrics from Slack while using the FireHydrant API to generate weekly stakeholder reports, giving engineers more time to focus on core work and improving accountability across teams.

Recharge

Ryan Kish

Manager of InfraOps