Case Study: Snyk achieves scalable, standardized incident management with FireHydrant

FireHydrant helps Snyk structure how they manage incidents and maintain flexibility

Snyk, a developer security platform, needed a more consistent and scalable way to manage incidents as the company grew. With a decentralized NoOps culture and differing team processes, Snyk looked for an incident management tool that could integrate with existing systems, support Slack-based workflows, and avoid disrupting how engineers already worked. They chose FireHydrant.

FireHydrant helped Snyk standardize incident response with predefined roles, configurable runbooks, and better analytics, all while fitting smoothly into their existing processes. The rollout was fast and frictionless: Snyk onboarded with a 10-minute training video, reached full adoption within a week, and reported no outages or major retraining. FireHydrant also replaced manual incident counting with data-driven visibility, helping Snyk build a stronger incident response program.

Snyk

Amir Mehler

SRE Manager