Case Study: Lunchbox achieves streamlined meeting notes and exceptional client experience with Fireflies.ai

Lunchbox.io Uses Fireflies to Deliver An Exceptional Client Experience

Lunchbox, a digital ordering platform for restaurants, faced frequent onboarding meetings where manual note-taking led to missed information and a lack of reliable reference. To address this, Kim, Customer Success Manager at Lunchbox, turned to Fireflies.ai to record meetings and capture accurate transcripts and highlights.

Fireflies.ai records meetings, generates searchable transcripts, and surfaces key highlights and action items, enabling Lunchbox employees to better refer back to conversations and feel more accountable. The result is improved internal follow-through and a stronger, more consistent client experience—benefits Lunchbox confirmed after finding Fireflies.ai in the HubSpot App Library and testing it on a free trial.

Lunchbox

Kim

Customer Success Manager