Case Study: Exchange Agency achieves effortless, accurate client meetings with Fireflies.ai

Exchange Agency Uses Fireflies And To Offer The Best Client Experience

Exchange Agency, a Winnipeg-based digital media agency specializing in PPC, faced difficulty taking notes during remote client meetings—note-taking slowed conversations and sometimes led to missed feedback. To solve this, Senior Account Manager Jorel Minuk began using Fireflies.ai to capture meeting notes and action items so he could focus on client conversations without losing important details.

After trying Fireflies.ai (having heard about it on a podcast), Jorel reports that hosting client meetings is now easier and compiling post-meeting action items is straightforward; important details and feedback are no longer missed. Fireflies.ai’s meeting assistant has improved meeting efficiency and the overall client experience for Exchange Agency.

Exchange Agency

Jorel Minuk

Senior Account Manager