Case Study: CyberBytes Inc. achieves automated CRM logging and improved client focus with Fireflies.ai

CyberBytes Uses Fireflies to Give Their Clients a Better Experience

CyberBytes Inc., an Information Technology and Services firm led by CEO Alex Bass, supports clients by implementing software and automations for Copper CRM. They struggled to consistently record and transcribe sales, discovery, and feedback calls and to reliably log those recordings and notes into their CRM—a manual, error-prone process that caused missed details and wasted time.

By deploying Fireflies.ai to automatically record, transcribe, and log meetings into their CRM, CyberBytes eliminated manual data entry, made recordings and transcripts accessible across the team, and freed staff to focus on client conversations. Fireflies.ai now automatically captures and logs all calls and meeting transcripts, removing the pain of post-call collation and ensuring client details are reliably retrievable.

CyberBytes Inc.

Alex Bass

CEO and Founder