Case Study: Cisco improves Webex meeting transcription with Fireflies.ai

Cisco uses Fireflies.ai to generate 90% accurate Webex transcripts in minutes

Cisco sought to transcribe its Webex meetings but found the platform's native transcription feature had significant limitations, including long turnaround times and support for only the English language. The company turned to Fireflies.ai for a more capable AI notetaker and transcription service to overcome these challenges.

Fireflies.ai implemented its solution by integrating with Cisco's Webex platform, enabling it to auto-join meetings. The results were a 90% accurate transcription delivered within minutes, support for over 33 languages, and advanced features like AI-generated summaries and searchable transcripts. This provided Cisco with a fast, accurate, and collaborative method for documenting meeting content.

Cisco