Case Study: Bilthouse achieves faster, higher-quality mortgage advisor training with Fioro

Bilthouse & Fioro Innovation in Mortgage Advisory

The Bilthouse Group, a leading platform for construction and real estate financing in Germany, faced the challenge of preparing new mortgage consultants for a shifting market where customers are more informed and expect faster, more competent service. To elevate the quality of its advisory services and ensure consistency across its many locations, Bilthouse partnered with vendor Fioro to integrate a digital AI-training component into its existing "Baufi-Fit" onboarding program.

Fioro's solution uses hyper-realistic AI simulations to replicate the entire mortgage advisory journey, allowing new consultants to practice conversations with various customer types in a risk-free environment. The results included more efficient customer service, a significantly accelerated time to full productivity for new hires, and the establishment of consistent, high-quality advisory standards across all of the Bilthouse Group's branches.

Bilthouse

Maik Seyffert

Head of Learning & Development