Case Study: Connect First achieves highly available, high-speed call messaging with FioranoMQ by Fiorano Software

FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

Connect First, a leading provider of hosted call center solutions, needed to restructure core areas of its platform with high-speed, high-throughput messaging in a highly available model. Because the platform handles telephone calls, Connect First required guaranteed delivery of mission-critical messages and extreme performance. It chose Fiorano Software and FioranoMQ to support this requirement.

Fiorano Software implemented FioranoMQ in High Availability mode to provide the inter-server and inter-process messaging Connect First needed. The solution helped Connect First achieve its 99.999% uptime guarantee and scale to meet client demand, with the CTO noting that FioranoMQ performed as advertised and delivered strong test results, fast setup, and ease of use.

Connect First

Geoff MINA

Chief Technology Officer