Case Study: HireRight achieves faster customer service integration with Fiorano ESB

Fiorano Integration Platform gets the job at HireRight

HireRight, a leading provider of web-based employment screening services, needed to improve the consistency and effectiveness of customer service while tightly integrating a new on-demand CRM system with its internal applications. Fiorano Software’s Fiorano ESB was selected to connect HireRight’s systems and support a seamless, deeply integrated business solution.

Using Fiorano Software’s Fiorano ESB, HireRight quickly implemented the integration in a matter of weeks, enabling CRM case management and issue tracking to be embedded directly into its service delivery process. The result was hundreds of customer support cases processed daily, with reduced processing time and lower handling costs, along with benefits from easy installation, a short learning curve, prepackaged adapters, strong debugging tools, and responsive vendor support.

HireRight

Stefano Malnati

VP of Engineering