Case Study: City of Canton improves citizen services with Fiorano ESB from Fiorano Software

City of Canton uses Fiorano Integration Platform to share information with its citizens

The City of Canton needed to connect a heterogeneous mix of systems across departments—including police, fire, finance, billing, taxes, planning, and GIS—while reducing manual data entry, improving data accuracy, and providing citizens with real-time online access to services. To meet these integration challenges, the city selected Fiorano Software and its Fiorano ESB platform.

Fiorano Software implemented a brokered peer-to-peer ESB integration solution that tied the city’s systems together, enabled real-time workflow changes, and supported secure online access for utility bills and tax payments. The result was improved responsiveness, decision-making, productivity, and service credibility, along with fewer transaction errors, stronger security, and increased revenue through better citizen services and scalable growth.

City of Canton

Bryan Tidd

Director of Technology