Case Study: UC Health improves patient-pay workflow efficiency with Finvi's Artiva HCx

UC Health cuts Patient Pay AR days by 6% with Finvi

UC Health, a healthcare provider, partnered with vendor Finvi to address challenges with its patient-pay portfolio workflows. For 18 years, UC Health had used Finvi's Artiva HCx solution alongside its EHR system, but its highly customized and piecemealed approach led to inefficient account management. This resulted in some accounts being worked multiple times while others were neglected, creating frustration for both staff and patients and preventing organizational growth.

Finvi implemented a consultative solution, helping UC Health upgrade to Artiva HCx Webstation and fully leverage its workflow capabilities. This included redefining data strategies to better segment accounts and provide greater insight for representatives. As a result, UC Health achieved a 6% decrease in Patient Pay AR days and a 15.8% increase in average yield per call. The improvements also led to increased inventory, better data freshness, and improved patient and employee satisfaction.

UC Health