Case Study: Methodist Health System boosts patient payments and recovery rates with Finvi

Methodist Health System boosts patient payments 48% with Finvi

Methodist Health System, a healthcare provider in North Texas, faced the challenge of increasing its patient account recovery rate through its subsidiary Prime Financial Services. To improve performance, they partnered with vendor Finvi to implement its cloud-based Omni Voice solution, aiming to enhance their collections strategy and agent effectiveness.

Finvi's solution provided the tools for call recording, analytics, and performance coaching, which enabled Methodist to refine its dialing strategies and remotely manage its team. This led to a significant measurable impact: a 35% increase in the average monthly promise-to-pay rate and a near 50% increase in the patient payment collection rate, which rose from 2.9% to 4.3% and eventually reached 6.8%.

Methodist Health System