Case Study: Sarasota Clerk of the Circuit Court and County Comptroller improves compliance recovery with Finvi RevQ+

Envisioning “Compliance as a Service,” Florida Clerk’s Office Implements RevQ+ to Transform Constituent Engagement and Outcomes

The Sarasota Clerk of the Circuit Court and County Comptroller sought to improve its public stewardship and operational efficiency by moving to a "Compliance as a Service" model. The office needed a deeper understanding of its constituents to decrease nonpayment risks and costly manual processes, aiming to engage customers within a critical 90-day window to avoid noncompliance. To achieve this vision, they partnered with vendor Finvi to implement the RevQ+ compliance engagement platform.

Finvi's RevQ+ solution provided an all-in-one automated platform with event-driven workflows and integrated communications tools. This system delivered personalized messaging through preferred channels and was fully integrated with the office's case management for real-time data. The results were significant: Finvi helped the office achieve a 20% increase in recovery across all debt types and a 20% increase in automated outreach effectiveness, with 79% of the 4,300 accounts placed on compliant payment plans, all as part of a budget-neutral solution.

Sarasota Clerk of the Circuit Court and County Comptroller

Karen E. Rushing

Sarasota Clerk of the Circuit Court and County Comptroller