Case Study: Convergent Outsourcing achieves improved productivity and compliance with Finvi's Ontario Pay Merchant Services

Convergent Outsourcing Integrates Electronic Payments with Ontario Systems for Drastically Improved Productivity

Convergent Outsourcing, a leading accounts receivable management firm, faced challenges with inefficient and risky electronic payment processing. Using multiple non-integrated providers created complex workflows for its 700+ account representatives, leading to manual errors, compliance concerns, and lost productivity. They sought a single Finvi to integrate payments, improve security, and enable recurring payments.

Finvi’s solution provided a fully integrated platform that connected directly to Convergent’s accounting system, automating payment posting and enhancing security. The results included a significant reduction in payment processing time, increased dollars collected per representative, and major gains in back-office efficiency, productivity, and compliance.

Convergent Outsourcing

Jeff Hunter

Chief Administrative Officer