Case Study: Methodist Health System improves remote A/R performance management with Finvi Omni Voice

Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management

Methodist Health System, a major healthcare provider, was challenged by the sudden need to transition its accounts receivable team to remote work during the COVID-19 pandemic. Their existing system made it difficult to effectively monitor rep activity and manage performance from a distance. To address this, they turned to vendor Finvi and its SaaS contact management platform, Omni Voice.

Finvi's solution enabled the rapid and successful shift to a remote workforce within 14 days, ensuring business continuity. Omni Voice provided real-time performance data and analytics, allowing managers to deliver meaningful coaching and ensure a consistent patient experience. This led to improved call quality, a more engaged and productive team, and revolutionized performance management for Methodist Health System.

Methodist Health System

Mitch Taylor

Director of Collections