Case Study: a midsize U.S. city simplifies collections and improves service with Finvi RevQ

City Employees Relish Ease of RevQ® Implementation

A midsize U.S. city faced a challenge with its siloed collection processes for debts like code enforcement and utility billing, which prevented a holistic view of constituents and hindered recovery efforts. To address this, the city's new accounts receivable committee sought a solution to centralize operations, leading them to partner with Finvi and implement its RevQ workflow automation platform.

Finvi's RevQ solution provided the city with a consolidated system to automate manual processes and gain greater visibility and control over collections. The implementation process was remarkably quick and painless, with the city officials praising the team's responsiveness and the software's high degree of configurability. The result was a user-friendly system that improved the city's ability to serve constituents proactively, track payments, and create personalized plans, setting the stage for future expansion and significant taxpayer savings.