Case Study: BC Services increases placements 10x and improves revenue recovery with Finvi's Artiva HCx

BC Services Increases Volume of Placements by 10x and Improves Revenue Recovery Rate by 20%

BC Services, a national service provider in the accounts receivables management industry, faced the challenge of expanding its business lines into healthcare collections. They needed a specialized workflow solution to maximize account representative efficiency and handle the intricacies of medical debt. To meet this need, they turned to their long-time vendor, Finvi, and its Artiva HCx solution.

Finvi's Artiva HCx solution implemented intelligent, automated workflows that freed representatives from repetitive tasks, allowing them to focus on patient interactions. This led to a dramatically successful outcome: BC Services achieved a 10x increase in placement volume, a 20% improvement in revenue recovery rate, and a 68% increase in successful patient calls. The solution also proved crucial for maintaining business continuity and productivity during the COVID-19 pandemic.

BC Services

Tom Yoder

Director of Business Development