Case Study: BC Services increases placements 10x and revenue recovery 20% with Finvi's Artiva HCx

BC Services increases placements 10x and revenue recovery 20% with Finvi

BC Services, a national accounts receivables management firm, sought to expand its business lines into healthcare collections. They needed a workflow solution designed to maximize account representative efficiency and handle the specific intricacies of medical debt. To meet this challenge, they turned to their existing vendor, Finvi, and its Artiva HCx solution.

Finvi's Artiva HCx solution created intelligent, exception-based workflows that automated tasks and streamlined activities for account representatives. This allowed them to focus more on patient interactions, which led to a 68% increase in successful call connections. The implementation resulted in a 10x increase in the volume of placements and a 20% improvement in the revenue recovery rate for BC Services.

BC Services