Case Study: The KT Bank achieves fully digital, automated onboarding with fintus

The KT Bank - Customer Case Study

KT Bank, a mid-sized private bank, was facing challenges with a slow, manual, and paper-based application process. Their existing system required approximately five days to process applications and resulted in low new customer conversion rates. Seeking to strengthen its competitiveness, the bank partnered with fintus to implement a completely digital application process with automated credit decisions and more efficient, cost-effective case processing.

fintus implemented its digital onboarding solution, which utilized a standardized process and integrations with FinTech partners to automate credit and identity checks. This created a fully digital customer experience and enabled automated decisions in minutes. The fintus solution delivered a completely paperless process, reduced application processing time from days to just ten minutes, and achieved resource savings of up to 80%, significantly increasing the bank's efficiency.

The KT Bank

Nezir Erdogan

Head of Digital Banking & Product Management