Case Study: Southern California Hospital achieves 4,500% increase in monthly POS collections with FinThrive

Southern California Hospital increases monthly POS collections 4,500% with FinThrive

Southern California Hospital, a nonprofit acute care hospital, needed a technology partner to help increase revenue collections and improve the accuracy of its contract modeling and patient liability estimates. They faced challenges with an inability to provide accurate estimates to patients and a lack of reporting around estimate accuracy. The hospital engaged FinThrive to implement its solutions, which included a Payment Estimator and Contract Manager.

FinThrive provided easy-to-understand payment estimates to patients and streamlined the point-of-service collections process. This solution successfully engaged and freed up the hospital's front-end teams. As a result, Southern California Hospital achieved a 4,500% increase in monthly point-of-service collections over 13 months, improved patient estimate accuracy by 11%, and realized an 8X return on investment in one year with FinThrive.