Case Study: San Juan Regional Medical Center improves RCM training and staff retention with FinThrive Learn

San Juan Regional Medical Center improves RCM training with FinThrive in 30, 60, 90 and 180 days

San Juan Regional Medical Center, an independent not-for-profit health system, needed a structured training solution to confidently onboard new revenue cycle management staff and improve cross-departmental knowledge. They turned to FinThrive and its FinThrive Learn platform to address their lack of formal foundational training, inconsistent onboarding, and gaps in billing knowledge across departments.

FinThrive implemented a phased foundational training program at 30, 60, 90, and 180-day intervals, using assessments to identify and target knowledge gaps. The solution from FinThrive inspired internal programs like "Grow the Coder," leading to improved staff retention and enhanced cross-departmental collaboration, ultimately creating a more efficient and knowledgeable revenue cycle team.

San Juan Regional Medical Center