Case Study: Phoebe Putney Health System reduces denials and underpayments with FinThrive Denials and Underpayments Analyzer

Phoebe Putney Health System cuts denial rates 2.5% with FinThrive

Phoebe Putney Health System, a regional healthcare leader, faced the business issue of delayed or lost cash from denials and underpayments surfacing too late. This forced their teams into reactive rework and weakened their first-pass claim quality. To address this, they implemented FinThrive's Denials and Underpayments Analyzer service.

The solution from FinThrive provided unified denial classification and line-level visibility to identify underpayments and high-risk services. This proactive approach helped Phoebe Putney fix root causes, which led to a significant measurable impact. FinThrive helped achieve a 2.5% reduction in the overall denial rate and a 1.1% reduction in underpayments, which retained nearly $1 million in net cash and decreased A/R over 90 days by almost 7%.

Phoebe Putney Health System