Case Study: North Oaks Hospital improves clean claim rate with FinThrive

North Oaks Hospital boosts clean claim rate to 96.65% with FinThrive

North Oaks Hospital, a not-for-profit healthcare facility, faced significant challenges with its previous claims management vendor, including inaccurate reconciliation and poor customer service. This led to a six-week delay for $26 million in Medicare claims. The hospital turned to FinThrive for its claims management solution, seeking superior integration with its Epic EHR system and more reliable service.

FinThrive implemented a solution with deep Epic integration, reliable reconciliation reporting, and excellent, accountable customer service. As a result, North Oaks Hospital improved its clean claim rate from 84% to 96.65%, achieved a rejection rate of only 1.34%, and reduced the average time to payment from commercial payers to 18 days. The customer reported that FinThrive holds itself accountable and provides the communication and service they required.

North Oaks Hospital

Lynn Toler

Director of Patient Financial Services