Case Study: Middle Park Health achieves a 16% higher clean-claim rate with FinThrive Claims Management

Middle Park Health improves clean-claim rate from 82% to 98% with FinThrive

Middle Park Health, a nonprofit health system in rural Colorado, faced significant challenges with its claims management after a cyberattack on its previous vendor halted billing for over six weeks. They struggled with outdated reporting, poor customer support, and time-consuming rejections, which made analysis and resolution nearly impossible. They turned to FinThrive for a reliable claims management solution.

FinThrive implemented a solution that streamlined eligibility checks and cleared reject queues, integrating with the health system's Epic EHR to automate error handling. This resulted in a 16% improvement in their clean claim rate, a 1.33% reduction in their rejection rate, and saved five hours per week in manual work. The vendor's strong support was also crucial in helping Middle Park Health recover from its previous disruption.

Middle Park Health